MyDispatchHub

Privacy Policy

Last updated: March 5, 2026

Introduction

At MyDispatchHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation management system (TMS) platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Company information and business details
  • Payment and billing information
  • Account credentials and preferences

Operational Data

When you use our platform, we collect:

  • Order and shipment information
  • Driver and vehicle data
  • GPS location data (with driver consent)
  • Document uploads and attachments
  • Communication records within the platform

Technical Information

We automatically collect certain technical data:

  • IP address and device information
  • Browser type and operating system
  • Usage patterns and feature interactions
  • Performance and error logs

How We Use Your Information

We use the collected information to:

  • Provide and maintain our TMS services
  • Process transactions and send related information
  • Send administrative updates and support messages
  • Improve and optimize our platform
  • Detect and prevent fraud or security issues
  • Comply with legal obligations
  • Provide customer support

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (payment processing, hosting, analytics)
  • Business Partners: With your consent, to fulfill services you've requested
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Google API Services — Limited Use Disclosure

MyDispatchHub offers an optional integration with Google services that allows you to send invoices and notifications directly from your Gmail account. When you choose to connect your Google account, we request access to the following:

  • Gmail Send (gmail.send): Used exclusively to send invoice emails and business notifications on your behalf through your connected Gmail account. We never read, scan, or access any of your existing emails or inbox content.
  • Email Address (userinfo.email): Used solely to identify which Google account is connected and display the associated email address in your settings.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only use Google data for the purposes described above (sending emails you initiate and displaying your connected email address).
  • We do not transfer Google user data to third parties except as necessary to provide the email sending service, with your explicit consent, or as required by law.
  • We do not use Google user data for advertising, market research, or training AI/ML models.
  • We do not allow humans to read your Google data unless you give us explicit permission, it is required for security purposes, or it is required by law.

Token Storage and Security: OAuth access and refresh tokens are encrypted at rest using Fernet symmetric encryption with per-tenant keys. Tokens are stored in our database and are never exposed to client-side code or logged. You can disconnect your Google account at any time from Settings, which immediately deletes all stored tokens.

Data Retention: We retain Google OAuth tokens only while your account is connected. When you disconnect your Google account or delete your MyDispatchHub account, all Google-related tokens and data are permanently deleted.

Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication protocols
  • Secure data centers with 24/7 monitoring
  • Regular backups and disaster recovery procedures

Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict certain processing activities
  • Export your data in a portable format
  • Opt-out of marketing communications

To exercise these rights, please contact us at privacy@mydispatchhub.com.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it longer by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@mydispatchhub.com
  • Phone: 1-800-DISPATCH
  • Mail: MyDispatchHub Inc., 123 Logistics Lane, Toronto, ON M1M 1M1